Privacy Policy

How we collect, use, and protect your information

Effective Date: April 22, 2026

Introduction

Tiny Steps Pediatric Urgent Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or our physical clinic located at 900 W Glenoaks Blvd, Glendale, CA 91202.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide when using our website, including:

  • Name, email address, phone number, and other contact information submitted through our contact form
  • Appointment requests and related details
  • Feedback and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referring website address

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer service
  • Schedule and manage appointments
  • Improve our website and services
  • Send administrative communications related to your care
  • Comply with legal obligations

Protected Health Information (PHI)

Any protected health information (PHI) collected during your medical visits is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices is available at our office and describes how medical information about you may be used and disclosed.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist in operating our website (subject to confidentiality agreements)
  • When required by law or to respond to legal process
  • To protect our rights, privacy, safety, or property

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites (such as Google Maps). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe we have inadvertently collected such information, please contact us immediately.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of the categories and specific pieces of personal information we have collected, and the right to request deletion of your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us: